Shipping & Delivery

• How long does it take for my order to be processed?

  We process all orders within 1 to 2 business days. Please note that our team does not process or ship orders on Sundays or public holidays. Orders placed after 5:00 PM (EST) will be processed on the next business day.

• What is the estimated delivery time for my order?

  The total estimated delivery time is 4 to 7 business days, which includes 1–2 business days for processing and 3–5 business days for transit. Please be aware that actual delivery times may vary due to location, weather, or carrier-related delays.

• Do you offer international shipping?

  At this time, we only ship within the United States. We do not offer international shipping.

• Are there any shipping fees?

  We offer free standard shipping on all orders. There are no additional shipping fees charged at checkout.

• How can I track my order?

  Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this to track your order directly through the carrier’s website. If you do not receive a tracking email within 2 business days, please contact us for assistance.

Returns & Refunds

• What is your return policy?

  We accept returns within 30 days of the delivery date. To be eligible, items must be in their original, unused condition and in their original packaging, including all accessories. Proof of purchase is required.

• How do I initiate a return?

  All returns must be made by mail. Please securely repack your item, attach the provided return shipping label, and drop it off at the designated carrier. If you need help with a label, please contact our support team.

• Are there any fees for returning an item?

  There is no restocking fee for approved returns. However, if a return is due to a customer ordering error or a change of mind, the return shipping cost may be deducted from your refund.

• What should I do if I receive a damaged or defective item?

  If your order arrives damaged, please contact our support team within 7 days of delivery. You must provide clear photos of the damaged product and its packaging. Requests submitted without photographic evidence or after 7 days may not be eligible for a refund or replacement.

• How long does it take to process a refund?

  Once we receive and inspect your returned item, your refund will be processed within 7 business days. Refunds are issued to the original payment method used during checkout.

Orders & Payments

• What payment methods do you accept?

  We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments are processed securely through third-party providers, and we do not store your full credit or debit card information.

• Can I change my shipping address after placing an order?

  Please ensure your address is accurate before ordering. If you need to correct your address, contact us immediately; we can only assist if the order has not yet been processed or shipped.

Privacy & Security

• How do you protect my personal information?

  We implement reasonable security measures to protect your information against unauthorized access, loss, or misuse.

• Do you share my data with third parties?

  We do not sell or rent your personal data. We only share information with payment processors, shipping carriers, and service providers as necessary to fulfill your orders and support our website operations.

Contact Information

For any questions or concerns related to shipping, please contact us:

Business Name: HOODMADEDETROIT
Address: 527 Craig Ave, Fairbanks, AK 99701, United States
Phone: +1 (989) 289-2584
Email: info@hoodmadedetroit.shop

Business Days: Monday to Saturday
Business Hours: 10:00 AM – 5:30 PM
Sunday: Closed